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We observed people were dressed appropriately and they had been supported to maintain their hair, nails and personal care. Where people remained in bed they appeared to be comfortable and measures had been put in place, such as bed rails to keep them safe. We saw that people were nursed in specialist beds and with mattresses and aids that reduced the risk of pressure injuries. During our visit we spoke with six people who used the service and four relatives who were present at the time of the inspection visit.
– there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. There is always a qualified nurse on duty in the home, supported by good numbers of care staff, and an abundance of ancillary staff giving peace of mind and ensuring individuals receive the best possible care available.
Location and contact details
Staff took time to talk with people during the day and call bells were answered promptly. Care plans were personalised to each individual and contained information to assist staff to provide care in a manner that respected their needs and individual wishes. Risk assessments which outlined measures to minimise risks and keep people safe were held in people’s care plans.
They had experience of managing other care homes and were very positive about their post at Oaktree Court. They were not yet registered with us but were planning to commence the process in the near future. We discussed with them the importance of the home having a registered manager in place. The mealtime experiences were seen as positive for people living in the home.
Who runs this service
A majority of homes aim to cater for both, but some target only one or the other. With a few exceptions, accommodation in a care home cannot be bought or rented like retirement housing. Think of them more like full-board hotel accommodation with 24 hour care available. Generally the whole complex will be designed with attention to accessibility for residents with restricted mobility.
Staff respected people’s privacy and did not enter people’s rooms without knocking and asking their permission to enter. Each person had their own individual bedroom with an en-suite bathroom which helped to maintain their privacy and dignity. People were supported to access external health professionals, when required, to maintain their health and wellbeing.
Wellington and Longforth House
Most retirement developments offer either properties for sale or for rent, but newer ones may offer both tenure options, and possibly shared ownership too. If you have a home to sell, you may be able to use the proceeds to pay the deposit on a new property and take out a ‘lifetime mortgage’ to cover the rest of the cost. A move may provide a whole new lease of life, but a wrong choice can be difficult to undo. Our site provides information about every retirement scheme, development or village in the UK, to help you make the right choice. People told us they were involved in making decisions about all aspects of their care. People were consulted about menu choices and were free to have their own alternative meal if they wished.
We found that people received the care and support they needed, including the medicines they required. We also saw that people’s personal records were accurate and fit for purpose. The home manager had been in post for a month when we inspected the home.
Medical care from a qualified nurse, and treatment for residents with illness or injuries. To help find the right care home for you, here's some questions you can ask when you enquire. It is frequented by an abundance of wildlife such as squirrels and deer, attracted by the peaceful and unspoilt surroundings.
With over 20 years’ experience in care, we offer the highest standard of care in a warm and welcoming environment. We provide residents with an engaging setting to socialise, dine, enjoy favourite activities and explore beautifully landscaped gardens. The home has a specialist dementia unit called the Somerset Suite. Popham Court provides person-centred residential and nursing care, as well as day care, on a charming site that has award-winning gardens. Interiors have been lovingly converted to suit modern care practices.
People's needs were assessed and their care was planned and delivered in line with their individual needs and personal preferences. Staff had a clear understanding of each person’s support needs and how they should be met. For example, a care plan for a person living in the Somerset Suite gave information about the ways they communicated their needs and the things that might upset them. Oaktree Court has a vibrant and active community where residents are enabled to live life to the fullest. Encouraging a high quality of life is at the heart of our culture and ethos at Oaktree Court. Our highly trained and dedicated team approachevery day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.
But also because planning ahead may be needed to ensure that where you live now is ‘age proofed’, and that if you wish to consider moving, you have good information and advice to help you understand all your options. As with hotels, the cost of living in a care home varies widely according to its location, the size of your room or suite, and the facilities on offer. There is often a substantial difference between fees charged to those who can afford the costs themselves and those who receive help from their Local Authority.
We found there were some improvements required in the way the service supported people for their nursing and personal care. There were aspects of communication between staff both written and verbal that had the potential to put people at risk of not receiving the support they needed. We found at times the number and qualifications of staff working in the home varied and did not meet people’s needs. However, we saw that the provider was actively working to improve this. People were supported by sufficient numbers of staff who had a clear knowledge and understanding of their personal needs, likes and dislikes.
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Oaktree Court although registered for 56 people, at the time of the inspection 37 of the beds were occupied. This was due to a refurbishment programme that had just been completed in one area of the home. However, prior to the visit we were provided with information from both the home and social services about issues that affected people’s welfare. This inspection was carried out in response to information received by the Care Quality Commission from a whistle blower, local social services and the district nursing team. Concerns were raised about the training for new staff on manual handling, staffing levels, care and support provided and gaps in the communication of important information between shifts. District nurses raised concerns about the quality of nursing care provided to some people.
The service identified, assessed and managed risks to the health, safety and welfare of people. People’s care plans contained individual risk assessments and plans to minimise these risks. We saw staffing levels were sufficient to reduce the potential risk of harm for people in the home. Staff carried out regular in-house checks of the environment, fire safety systems and other risk areas. Specialist contractors were employed to check and maintain essential safety protection systems such as those for fire detection and other equipment.
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